Effective Date: November 28, 2024

At Brushed Restorations, we take pride in creating unique custom artwork tailored to your preferences. Please review the following policies regarding custom orders.

Deposits and Payment

• A non-refundable deposit of 50% may be required to begin work on custom orders.
• Full payment must be received before the order is shipped or delivered.

Approval Process

• Customers will have the opportunity to review and approve designs before final production.
• Approval must be provided within 3 days of receiving the design proof. Delays in approval may impact the delivery timeline.

Changes to Orders

• Any changes to the design after approval may incur additional fees.
• Changes must be requested in writing and are subject to feasibility based on the production stage.

Cancellations

• Custom orders cannot be canceled once materials have been purchased or production has started.
• Deposits and payments made are non-refundable, as custom items are created specifically for you.

Delivery Timelines

• Estimated timelines for completion and delivery will be communicated at the time of purchase.
• Please note that delays caused by late approvals or unforeseen circumstances (e.g., material availability) may adjust the timeline.

Returns and Refunds

• Custom orders are non-returnable and non-refundable.
• In the unlikely event of damage during shipping, please contact us within 24 hours of receiving your item with photos of the damage for assistance.

Use of Custom Artwork

• Brushed Restorations retains the copyright to all custom artwork, unless otherwise agreed upon in a written licensing agreement.
• Custom designs may not be copied, reproduced, or redistributed without explicit permission.

Contact Us

For questions about custom orders or to request a custom piece, please contact:
Email: [email protected]
Website: brushedrestorations.com