Effective Date: November 28, 2024

At Brushed Restorations, we strive to ensure your satisfaction with our products and services. Please carefully review the following policies regarding returns and refunds.

General Policy

• No Returns or Refunds on Custom Orders:
  Deposits and payments for custom artwork, resin pieces, and other personalized products are non-refundable.
• Digital Downloads and Online Courses:
  Due to instant access to digital downloads and online course materials, no refunds will be issued. By purchasing, you agree not to share or redistribute these materials. Account activity, including logins and device usage, may be monitored to ensure compliance.
• Restocking Fee for Approved Returns:
  If a return is granted at our sole discretion, a restocking fee of 10% will be applied.

Return Shipping

• Customers are responsible for all return shipping costs, including any associated fees.
• Items must be returned in their original condition and packaging within 3 days of receiving approval.

How to Request a Return

To request a return or report an issue, please email us at [email protected] with the following details:

1. Order number
2. Description of the issue
3. Photos (if applicable)

We will review your request and respond within 5 business days.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 24 hours of delivery. Provide detailed photos of the item and packaging to [email protected], and we will assist in resolving the issue.

Contact Us

For any questions about our return policy, please contact us at:
Email: [email protected]
Website: brushedrestorations.com